An eSIM (embedded SIM) is a digital SIM card built into your device. Instead of a physical card, you download a data plan directly to your phone — no swapping, no roaming fees.

How do I know if my phone is compatible with eSIM?

Most iPhones from XS onwards and many Android flagships support eSIM. You can check in your phone's Settings under 'Mobile Data' or 'Cellular' for an 'Add eSIM' or 'Add Data Plan' option.

When does my data start?

Your data plan starts when you first use data at your destination, not when you install the eSIM. You can install it before you travel and it won't count down until you arrive.

What do I do if my eSIM doesn't connect?

First, make sure data roaming is enabled for the eSIM line in your phone settings. If it still doesn't connect, try switching airplane mode on and off to force a network search.

Travel eSIM — Data Plans in 190+ Countries

Multi-country plans

Roaming enabled

Stay connected across multiple destinations.

Country plans

One country

Perfect for single-destination trips.

Why travelers trust Orbitelo?

Buying data away from home can feel strange—especially in a busy terminal. Here's what stays true, wherever you land.

Hotspot included
Share your connection with a laptop or tablet — no extra fee, any destination.
Pick your network
In multi-network countries, switch carriers straight from your phone settings.
190+ countries covered
One plan works whether you're gone 3 days or 3 months.
No contracts or hidden fees
The price you see is the price you pay. Nothing added at checkout.
Keep your home number
WhatsApp, iMessage, and texts work normally. Your contacts don't notice a thing.
Online in minutes
Scan a QR before you board. Land, turn on your phone, you're online.
Support whenever you need it
Stuck at the airport? Message us—we're here when things feel confusing.
No surprise renewals
Your plan stops when your trip ends. No charges waiting for you at home.

Perks

Help

eSIM questions, plain answers

No tech background needed.

What is an eSIM and how does it work?

An eSIM is a digital SIM built into your phone — no plastic card needed. With Orbitelo, pick a plan for your destination, install it in seconds, and you're online.

How do I know if my phone supports eSIM?

Most modern phones support eSIM — iPhone XS+, Pixel 3+, and Galaxy S20+. To confirm, go to Settings → Cellular → Add eSIM; if the option appears, you're ready. Check your device →

When does my data plan start counting?

Data only starts counting when you activate — not when you buy. Purchase in advance, activate when you land.

What if my eSIM doesn't connect when I arrive?

Toggle airplane mode off and on — that fixes most connection issues in seconds. If you're still stuck, contact support and we'll get you sorted.

View all 25 questions →

Still have a question? Contact support →